Reference

dewi 99 Legal: Know Your Account Terms

dewi 99 Legal gives you a clear route to our account terms, privacy handling and access conditions before you open an account.

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POLICY HELP

Account access and policy support paths

A clear contact path matters when a Legal question affects your account. Start with the issue that matches your case, then include your account identifier and the relevant receipt or message so we can check the record without asking you to repeat the full story. For wallet questions, keep the DANA, OVO, GoPay or QRIS reference visible.

Team online

Login and eligibility

Tell us when access is refused or a verification step stalls. We can point you to the applicable account terms, while eligibility remains dependent on local law and your account details.

Wallet record check

Send the payment reference when a DANA, OVO, GoPay or QRIS entry looks wrong. We compare the receipt with the account record and explain which policy step applies.

Policy request

Ask us to clarify a clause, correct an account detail or explain a data request. Include the specific wording and your preferred reply route so our team can respond directly.

DATA PRACTICE

How we handle your legal records

We treat Legal work as an account process, not as fine print left behind after access.

Account details

We use the details tied to your account to identify the correct record when handling access, wallet status or policy questions. Keep your phone and account information current.

Cookies

Cookies can help remember session choices and support account access. Your browser controls whether they remain available, and changing them may affect parts of the Legal page or login flow.

Account security

Keep your password and phone verification details private. If you suspect another person accessed your account, contact us promptly so we can check the access record.

Record retention

We retain account and payment records for the period needed to handle account administration, policy questions and applicable legal duties. We do not promise a fixed period for every record.

Correction requests

If a name, phone detail or payment reference is inaccurate, identify the field and provide supporting context. We assess the request against the account record and applicable law.

Who to contact

Use our policy support route for privacy, access or account-record questions. State the request clearly, and we will explain the next step rather than sending you between unrelated teams.

Legal questions before opening an account

These Legal answers address the questions we expect you to ask before using your account. They cover access, personal data, wallet records and requests for changes, so you can decide whether the available terms fit your circumstances in Indonesia.

Legal covers our account terms, privacy handling, cookies, security steps, payment records and routes for policy requests. It also explains that access depends on local law and the conditions shown for your account.

Yes. The Legal wording sets out account access conditions, but eligibility depends on local law and the region connected to your account. Check the displayed terms before completing phone verification or entering the lobby.

We connect submitted account details with access, verification and support records so we can handle your request. Ask our policy support route what data relates to your account and why a check was required.

You can request a correction by naming the inaccurate field and supplying useful context, such as a matching payment receipt. We check the account record and apply the request where local law permits.

DANA and QRIS references are treated as payment records connected to your account activity. If a receipt does not match the wallet status shown, send the reference so we can check the record and explain the policy step.

Retention depends on the type of account or payment record and the legal duties that apply. We keep records needed for administration, policy requests and required checks, without assigning one fixed period to every record.

Use the policy support route and quote the clause or describe the account event behind your question. Include your account identifier where appropriate, and we will direct the request to the relevant handling path.

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